COVID-19 Important Message to WFOB Members
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|Women’s Fitness of Boston understands this is a difficult and complicated time for everyone. We have simplified our member freeze and cancellation policies listed below. TEAM WFOB group fit is working hard at home to help keep the members of our community healthy. Although we encourage you to maintain your monthly billing, and to stay connected and active with WFOB through our online ZOOM live streaming classes, (please click HERE for the current schedule), we understand this is not financially realistic or the most preferable option for everyone at this time. |
As a small family owned local Boston based business we candidly ask those that are able, for your continued financial support, to re-open stronger than ever as soon as possible. I personally want to thank all of you for bearing with me as I navigate various processes/policies and transition the club to online services daily. We are a community of hard working women in downtown Boston, college students and local residents. WFOB has always provided a safe, unique “down to earth” atmosphere that warmly welcomes each individual woman that walks though the door. A place to not only get fit and healthy, but to make life long connections and friendships. It is each and everyone one of you that makes up Women’s Fitness of Boston. I value each and every member, client and staff. Thank you for all the “hellos” at the front desk, sharing your personal stories with me, helping me with a random computer task, re-organizing the keys while waiting for a friend or chatting, keeping our club so clean, being supportive of one another, making me laugh because you are complaining about having to go up the stairs on your way “out” after class cause your legs are sore, telling me about your achievements you have made because of the club, and so much more. It has been fun seeing so many faces in the ZOOM classes. I miss you all and I truly care deeply about the club and always want what is best for the health and wellness of each and every member, client and staff. May you and all your families be safe and healthy ~ Julie
If you would like to place you membership on hold simply email firstname.lastname@example.org and provide a minimum of 10 days prior to your billing date with the number of months you would like the account to be placed on hold and state it is due to COVID-19. (Example: A member could request a 2 month hold and if she is able to return sooner we can simply reactivate the membership and if she needs longer simply reach out via email 2 weeks prior to the hold releasing.) If you require an extension for your hold, you must request the extension a minimum of 10 days prior to the hold release date. We will provide an email confirmation of completion of all holds/cancellations. Please contact the club within 7 business days if you did not receive confirmation 617-227-1221. All hold requests made on or after July 2020 will be assessed the normal monthly fee of $10.
If you prefer to cancel, we also understand. Simply simply email email@example.com within 14 days prior to your billing date and ask to no longer be billed due to COVID-19 and we will cancel your membership and provide you with and email confirmation with the final billing date and cancel date information. Please provide a minimum of 14 days prior to your next billing date of for cancellations in order for to stop the billing process accordingly. We will provide an email confirmation of completion of all holds/cancellations. Please contact the club within 7 business days if you did not receive confirmation 617-227-1221.
If you prefer to maintain your monthly billing, we hope to see you in some of the ZOOM online streaming classes and back at the club again soon! Please email firstname.lastname@example.org to request copies of the weekly links to be re-sent to you.
Access to WFOB ZOOM Live classes and Studio SWEAT onDemand access is being extended to all active monthly billed WFOB memberships and paid in full memberships for July and August 2020. For continued access in September, WFOB active members can activate the Virtual Pass Add-on Agreement option.
We invite all members and guests (non-members) to join in a FREE Virtual Dance Party every Monday & Thursday @6:30pm with Diana: Simply click the ZOOM link below to join in!
USE PASSWORD: 020960
***Overnight locker billing will begin for the month of September 2020 and towel service has been suspended until further notice. Credits and/or refunds have been applied to dues for overnight locker and towel service accounts that were charged during club closure. Please contact the club if you require a refund or credit for charges processed.
***If your account was placed on hold /freeze for the COVID-19 you will be credited/or reimbursed for hold charges IF you were charged during club closure.
***If you have a Prepaid memberships and prefer not to use the ZOOM online services, please reach out via email or when the club is re-open and we will extend your membership for the duration of the the club closure.
***If you are a personal training client and are not currently training virtually, please feel email email@example.com if you would like to begin to schedule sessions. If you would like to place a hold on your current payment plan till the club re-opens please notify the club directly vial email so we may make adjustments accordingly. (10 days notice prior to your next billing is required for hold requests at this time.)
We provide email confirmation of all hold/cancellations processed. If you do not receive an email confirmation please re-send your original request and once received it will be processed according to the date of the original email. Please understand the response time may take longer than normal. Wishing you and your family good health and we welcome you back the club in the near future. Please follow WFOB online for virtual workouts and join TEAM WFOB group fit for ZOOM live streaming opportunities to stay connected with your community.
Feel free to email firstname.lastname@example.org with any specific requests/questions or concerns.
Best in Health,
Julie DiLeo Owner and TEAM WFOB